If you think that some specific area coverage is missing and you can
think of a way to cover it, please feel free to send an email to
firstname.lastname@example.org, and I
try to comply ASAP.
Also, a very convenient way to get help/more info is to get
registered at Digital Grin forum
(which is a nice place for a smugmug user to hang out anyway:-) and look
through the smugmug
APIs, hacks & tricks section. S*E users are spread all across the
globe and somebody from your own time zone may have an answer for you in
no time at all. Registration is free and easy. You can also look for the
information without the registration, but you won't be able to post your
Finally, there is a
blog, where I usually post latest S*E-related information. Post
a comment under any entry, and rest assured I'll be notified.
Hope this page makes your experience with S*E smooth and easy, so you
can concentrate on really important things rather than on "why this darn
thing does not work again":-)
Go to the Download page,
download the full version and launch the setup.
By default it will install S*E to "C:\Program
Locate starexplorer.exe where you installed it and launch
S*E will suggest to open the account configuration dialog.
When S*E opens the dialog fill the Account, Subscription and
Email fields according to your smugmug registration data. You
can leave Usability fields empty for now. Click OK.
Q: S*E asks for
password. Is it safe?
A: Yes, to the best of my knowledge. When you see a login dialog, simply enter your smugmug password. S*E will only use this
information to contact smugmug this one time. Password is not stored
locally and only exists in your machine's memory for the duration of
the initial connect. Once the login is successful, it's discarded
and not used anymore. Back to Index
If you don't have any
albums at all, you might need to all categories. It can be done
automatically (check the "Get List of Categories" option) or
manually (File|Get Categories, also Ctrl+Shift+G).
Once you have some categories in the tree, the rest is easy:
Select some category/subcategory
Select an album you want to upload to.
Once you have an album selected, you can simply drag and
drop files from Windows Explorer so any place on S*E window. You
can also change the album, drop more pictures, and so on.
Once you have dropped all the pictures you wanted to upload
at this time, simply select Upload command from menu (or press
After the confirmation dialog S*E will start the upload process.
Click right mouse button to call a popup menu (or simply press
You will see the New Album Dialog:
The only required field is Title, everything else is optional.
S*E would temporarily switch to a terminal mode, create the
album, and then display it in the list view. (Note: unless you have a Professional subscription, some options
might be disabled). (Note: This dialog mimics standard smugmug gallery customization
dialog, so if you have any questions about what's what, please
refer to standard smugmug help.) (Note: if there are some errors during the creation process, it
will stay in terminal mode. You can always switch back to normal
mode via View menu) Back to Index
Assume you have category named 2005, subcategory 2005-01
and you drop folder named 2005 containing subfolder
2005-01 containing subfolder My Album containing images
and subfolders - all this while being in the root of the tree. S*E
would recognize the name structure and will "auto create" album
My Album for you. This album will not be created immediately -
it will be shown in the album list as a "new item", and you will be
able to drop new images into it. To complete this action, simply
press green Upload button (or press Ctrl+U). You can also create
those albums without uploading the images by selecting
proper popup menu item, or pressing gray "cog" button, or by
The auto-generated Albums are named according to the pertinent
Preferences setting. You can also rename them (highlight and press
F2) before actually creating them.
New albums will be created with your default album settings. You can
modify them from Tools | Default Albums Settings menu (F11) at any
time before the actual creation process.
Note that the default settings are different from the most recently
used ones (which are stored each time when you create new albums
directly) , even though you can make them to be identical (see
New Album(s)" dialog).
If you select category 2005 rather than the root - then you
need to drop 2005-01 folder into it. Try it a few times and
you'll "get the picture".
Important: to have this feature enabled you need to get
categories (and, naturally, albums, too:-) first.
Q: Post failed:
(-1), cannot login
A: The reasons could be plentiful, but the most common is that SSL DLLs cannot be found. They has to be located either in the same
folder where S*E executable is, or somewhere in the PATH (e.g.:
C:\windows\system32). Back to Index
find answer here, what shall I do? A: Don't despair! Most of the reported problems are
configuration-related and only very infrequently require actual
programming fixes. Here's what you can do to help to identify your
open S*E, don't connect (if you see the countdown panel,
simply hit ESC)
open configuration Options dialog:
Go to the Log and Terminal page and check all the options
(the first one may be disabled, that's OK):
Try to connect (File|Connect, or hit F9)
If problem remains, open terminal page (View|terminal,
Ctrl+T), copy all the information from the window and send it to
Launch S*E, connect, select "Get Sales Info" from the
You will see the dialog which would look like follows:
You can set date range or download all. You can also go directly
to your smugmug sales page if you want to check the dates first.
Select the options you want and hit "Download" button.
You will see a new window:
The top (or the only list if you didn't request the orders
details) contains summary info. It also serves as a quick
filtering for bottom order detail list.
You can control this window from both the toolbar and the
context menus, available for each list:
Note that you can send an email to a customer, view images
online, view and save orders all together or separately. But
most importantly, you can save this data as CSV or TXT files,
which you can then process with Excel or other tool ("Save" and
"Copy" actions require purchasing
of valid PRO license, otherwise only three first rows of each
list will be processed).
Q: What is this
"cache deal" about? Do I get some money back? A: No, no cash. But your time is money, too, and this feature
helps you to save time.
Prior to version 102 you had to download the list of albums (and
sometimes the list of categories, too) each time before you could
upload anything. Depending on the speed of your connection it could
take anywhere from several seconds to a minute or two. Now with the
cache (this is a computer term from French "cacher", meaning
"hide, put aside") in place all the data about categories and albums
is stored locally, so you don't have to get those lists manually
Of course, as with almost everything, there is a small
catch. If you manipulate with categories, subcategories, or albums
outside of S*E (e.g. via smugmug web-based UI) you will not see those
changes at first. S*E will use local "cached" data and will not be
aware of those changes.
It may sound like a problem, but, luckily, it's not. If you know
that you did some change to your smugmug account outside S*E and you
don't see them, all you need to do is to run "Get Albums" (Ctrl+Shift+A)
and/or "Get Categories" (Ctrl+Shift+G) commands one time,
S*E will refresh the cache - and you'll be back in sync:-)
Confirm your choice. Now go to your windows explorer, select
files/folders, click right mouse button, go to Send To menu and then
Smugmug (via S*E):
S*E will start (if it was not started before), and selected files
will be added to the upload section of S*E. You can repeat this
operation several times before starting upload. Essentially this is
just another method of adding files.
The biggest difference is that those files are not assigned to
any new or existing albums. So, before you do the upload, you'd need
to assign them. To do that, switch to S*E, select target album,
select those files and hit right mouse button:
You can also click a new mini-toolbar button next to upload one
with the album picture on it.
Once images are assigned, you can complete the upload.
Please make sure you have the latest S*E version.
You can always find your local version by pressing F1
anywhere in S*E. In a highly marginal case that S*E won't even
load, please locate starexplorer.exe in Windows Explorer and view
its properties (Alt+Enter).
Respectively, the latest available S*E version is always on
top of every page of this site.
Rule of thumb: if you didn't update for 3 months or longer, it's
probably too old.:-)
Please make sure you have the most recent Windows updates
You'd be surprised how many problems could be safely avoided by
keeping your Windows OS up to date.
Please make sure your internet connection is working
Since you are reading this, I assume it's working in general, but it
may be working at a fraction of its full speed. Image upload is a
broadband thing and you'd need all the bandwidth you can possibly
have. Go to
DSL Reports and run a couple of speed tests. If they
consistently show that you're at the much lower rate than the median
within your area and/or provider, it's time to check your router or
call your provider.
Please make sure
Smugmug is up
While Smugmug is known to be way more reliable than the other
photo sharing sites, bad things happen even to the greatest sites.
Check your account online and see that the operation you're trying to
perform is actually doable from the web interface.
Low-level Problem (Access Violations, etc). Most of such problems are indicated by a special error window,
would suggest you to send me a bug report directly from this window
by pressing a button. If you think it's an S*E problem (and not,
say, a DVD disk in a CD drive), by al means please do so, but don't
forget to put some extra info to indicate what lead to the problem.
Please be specific.
A lot of issues were, in fact, related to an expired session cached
locally. In most cases S*E would take care of it automatically, but
if push comes to shove, you can force it manually. To do this, open
S*E Account Settings (Alt+F11), and hit Clear Hash button,
followed by hitting Test button. While you're at it, make
sure your other account-related settings are in order, especially
the Subscription level.
High-Level Problems (Feature that used to work does not
No AV, but S*E is not doing what it was clearly supposed to do and,
most importantly, used to do?
First of all, try to reproduce the problem. That is, if it's safe to
do. I don't want you to upload a million files again, or create
thousand new galleries, but a scaled down similar action would help
Once you have the problem reproduced (or not, but you gave it an
honest try), describe all the facts relevant to it in the email,
and, most importantly, please locate and attach the latest log file.
Log files are most likely located in a path like C:\Documents and
in chronologically arranged folders. You can easily locate the log
files from S*E's main menu, Tools, Log Files menu item... Hint: Before actively starting to reproduce the problem, do the
1) launch S*E with /debug=1 command line parameter (if this
line does not make much sense - just skip this step)
2) once S*E is launched, go to Preferences, Log and Terminal, and
check all the check boxes you can.
3) restart S*E
These steps will help you to collect much more information in the
aforementioned log file.
When you done, clear the checkboxes, since they will make S*E to
Q: S*E plain does not work! Power is out and I was hoping to use this downtime to upload some
pictures, but I can't even get to S*E, my screen is black. A: Sorry, this is a unrecoverable problem.
I guess it's time for you to switch from PC to Apple, them Macs are
known to be far more reliable and user-friendly.